The index polled 18 ministries and agencies in seven fields, and 63 cities and provinces in eight fields.
The SBV scored the most with 90.57 percent while the Transport Ministry achieved the lowest with 75.13 percent.
In the category of provinces and centrally-governed cities, Quang Ninh continued to lead the index with 89.06 percent, 5.08 percent higher than Hanoi with 83.98 percent.
The Mekong Delta province of Dong Thap ranked third, achieving 83.71 out of 100 points. The central city of Da Nang and the northern province of Hai Phong was placed fourth and fifth, respectively.
According to the 2018 Satisfaction Index of Public Administration Services (SIPAS) released by the committee the same day, the citizen satisfaction towards the delivery of public administration services averaged 82.99 percent.
Public satisfaction towards access to services, administrative procedures, officials, reception and settlement of public feedback was 80.62 percent, 86.4 percent, 85.1 percent. 88.13 percent and 74.07 percent, respectively.
Compared to 2017, the SIPAS 2018 rose by over 2 percent.
Speaking at the event, Deputy Prime Minister Truong Hoa Binh, who is also head of the committee, lauded ministries, agencies and localities for improving business climate and labour output, towards achieving the level of ASEAN+4 countries in terms of competitiveness and business environment.
He asked them to spread effective models in administrative reform, improve the quality of policymaking, uphold the role of the Government’s Advisory Council for
Administrative Procedure Reform in enhancing dialogues with the business community and units concerned to promptly remove their difficulties, streamline administrative units in a more efficient way, strictly discipline violations in recruitment, appointment and rotation of officials and cadres.
