Scanning a QR code abroad without exchanging foreign currency, signing an online loan application without visiting a branch, or opening a savings account at midnight to “catch the trend” of a gameshow… digital banking is gradually becoming a familiar part of Vietnamese people’s daily lives.

In recent years, the Vietnamese banking industry has witnessed a strong transformation, from digitising individual business processes to building a comprehensive, customer-centric digital ecosystem.

Digital transformation and the development of cashless payments are becoming key pillars of the digital economy. Viet Nam’s national target is for 80% of adults to have bank accounts by 2025, with each transaction completed by a single “touch”, which would change consumer habits and shift the economy towards transparency, modernity, and sustainability.