Health Ministry promotes online public services

Tuesday, 2020-06-30 16:34:03
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Deputy Prime Minister Vu Duc Dam speaks at the ceremony. (Photo: NDO/Thu Pham)
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NDO – In first half of 2020 alone, The Ministry of Health (MoH) has processed administrative procedures online at a rate 2.5 times higher than five years ago.

The information was announced at a ceremony held on June 30 to announce the completion of the online public service at level 4 – the highest level in Vietnam’s online public service system – under the authority of the ministry. Deputy Prime Minister Vu Duc Dam chaired the event.

Praising the efforts by the MoH, Deputy PM Dam said that it is necessary to further promote the system to make it more convenient, while also replicating it across all ministries and agencies to soon fully deploy online public services at level 4.

Since 2014, the MoH has been one of the pioneers in the implementation of level 4 online public services in the field of food safety with the certification issuance for content of advertising food products. The MoH is also one of the first ministries to implement the National Single Window in 2015.

By the end of 2019, after five years of implementation, the ministry has put into operation 90 online public services at levels 3 and 4 in various fields, such as food safety and nutrition, medicine, cosmetics, medical equipment and facilities, training, conducting scientific and IT research, medical examination and treatment and preventive medicine, with about 400 records received a day.

On November 13, 2019, the MoH’s Public Service Portal was officially opened at, which is the only online portal focusing on all public health services by the ministry, creating more favourable conditions for people and businesses to carry out public services with the MoH, while strengthening its management of service delivery units.

The portal has been successfully integrated into the National Public Service Portal, National One-Stop Portal and other local public service systems to form a thorough platform to support citizens and businesses.

To date, the MoH has completed providing level 4 public health services on 100% of administrative procedures under its management, which have been connected to the ministry’s Public Health Service Portal. From January 1, 2020, the total number of records processed online had reached 33,429.

In only the first six months of this year, under the direct guidance of Deputy PM Dam, the MoH has accelerated and made breakthroughs in realising the dual objective of fighting COVID-19 whilst carrying out digital transformation in the healthcare sector. Thanks to such efforts, the ministry has reached the target for providing online public services five years earlier than the initial schedule.