In a global context that increasingly emphasises “inclusive growth”, the concept of diversity, equity and inclusion (DE&I) has moved beyond the realm of social values to become an internal driver that generates new momentum for the economy during the transition of growth models.

Administrative reform from a three-tier model to a two-tier model has shifted 85% of the workload of public administrative services down to the commune/ward level, making manual operations exceedingly challenging. In this context, digital technology has affirmed its role as essential “soft infrastructure”.