To ensure smooth collection, transportation, and delivery processes, Viet Nam Post has implemented a range of practical and concrete solutions to promptly meet the needs of Party and government bodies as well as the public.
With a network of nearly 13,000 service points nationwide, Viet Nam Post has encountered significant difficulties during the administrative boundary mergers. At present, many customers, organisations, enterprises, and some government agencies have fully adopted the new administrative addresses, while many residents and certain operational units still habitually use the old ones.
This inconsistency leads to operational errors or delays—from delivery, data processing to information reconciliation—if no accurate and flexible conversion tools are in place. In particular, in newly established or subdivided communes and wards, new addresses may overlap, or old and new addresses may be mixed, making it difficult to identify a unique location.
In addition, input data systems from internal departments and external partners are not yet uniform in structure and identification codes, so integration and synchronisation require extensive testing, exception handling, and ensuring compatibility across systems.
Speaking to reporters, Nghiem Tuan Anh, Director of Tuyen Quang Provincial Post, said that with 124 new communes and wards after the merger, postal staff were initially unfamiliar when the new administrative model came into effect. However, each operational stage was reviewed carefully, ensuring the postal delivery route maintained its performance and procedures, serving the new administrative model in the best way.
Gia Long, an employee at Tuyen Quang Provincial Post, shared that, thanks to their experience and address memorisation skills, they were able to quickly update and fulfil their duties effectively. People and customers can place complete trust in the postal service, whether the parcel carries an old or new address; just by looking at the address, we can tell whether it is old or new, convert it, and deliver the package accurately.
To ensure uninterrupted operations in the new circumstances, Viet Nam Post has developed an administrative address conversion lookup tool, available at https://diachi.vnpost.vn. This tool not only ensures that Viet Nam Post’s operational systems remain unaffected by the administrative boundary changes but also aims to widely support partners, customers, and other relevant external units.
Through this tool, users can easily find the new address from the old one and vice versa. This feature is particularly useful for storing and verifying customer information, as well as ensuring accuracy in delivery, customer care, and data operations.
With a flexible integration approach, the system is designed to connect seamlessly with partners’ technology platforms, corporate customers, and service providers via Application Programming Interfaces (APIs) and standardised code tables. This enables organisations to quickly update new administrative addresses without disrupting the operational chain—from order processing and delivery to customer service.
The digital address database owned by Viet Nam Post currently contains more than 23 million physical addresses nationwide, collected and standardised throughout the course of service provision. This is a critical data foundation, serving not only internal operations but also playing a pivotal role in digital solutions.
Pham Anh Tuan, Deputy General Director of Viet Nam Post
Pham Anh Tuan, Deputy General Director of Viet Nam Post, affirmed that the digital address database of over 23 million standardised addresses is an essential resource, both for internal purposes and as a key component in the company’s digital solutions.
In addition to the digital address application, Viet Nam Post has proactively reviewed and comprehensively assessed every stage in its business processes to identify potential risks early. In particular, a rapid feedback system has been established, allowing postal workers and transaction officers to report issues and receive same-day support. Service quality inspections have also been intensified to ensure that, despite changes in administrative addresses, recipients still receive their items at the right place and time, without delays or incorrect returns.
To effectively operate under the new model, more than 8,000 Viet Nam Post staff nationwide have been stationed at public administration service centres to assist at the commune level with administrative procedures, guide residents in submitting online public service applications, transfer documents between agencies, and return results to citizens via the postal service.
Vu Thi Chau Giang, Director of Ninh Binh Provincial Post, said that administrative information across the entire network and operational software had been reviewed and updated to ensure absolute accuracy in the addresses of citizens, receiving agencies, and delivery points.
Continuing to diversify products and services, concentrating resources on integrated application deployment, and incorporating modern technology into production and business, Viet Nam Post is increasingly meeting the public’s needs in this new stage of development.
