This effort is part of the nationwide rollout of the automated PIT refund mechanism, aimed at ensuring accuracy and same-day payment to taxpayers.
As of 5 May 2025, tax authorities had processed and approved 256,797 automated PIT refund requests, amounting to over 1.169 trillion VND. These were electronically forwarded to the State Treasury for disbursement.
In Hanoi, a key locality with a high volume of tax refunds, the State Treasury Area I has been upgrading its software systems and mobilising human resources to meet the growing workload.
Visiting its Accounting Department late into the evening, one could still witness staff diligently at work. According to Nguyen Thi Thanh Xuan, Head of the Accounting Department, over 94,000 PIT refund vouchers have been processed by her team since the beginning of the year.
This period marks the peak of the annual tax finalisation season. In addition, ongoing restructuring and consolidation of various agencies have led to a sharp increase in voucher transfers from tax offices—ranging from 3,500 to 6,000 per day, and peaking at 14,500 on some days. To cope, all staff have been working overtime, ensuring no backlog and that payments are completed within the day, even if it means working past midnight.
Nguyen Manh Duc, Deputy Director of State Treasury Area I, noted that despite the demands of streamlining operations under Resolution No. 18—which has led to a reduction in units and departmental heads—the workload has not decreased.
In fact, it has grown. Nevertheless, the unit continues to deliver both routine and ad hoc tasks effectively to support socio-economic development.
He further stressed their determination not to let any refund order exceed the statutory processing time, regardless of the volume. The treasury is also recommending further system upgrades, including piloting new digital solutions that enhance interconnectivity with the interbank payment system.
These improvements aim to increase automation, reduce manual handling, and ensure transparency, efficiency, and legal compliance.
According to Tran Quan, Director General of the State Treasury, the agency has actively coordinated with relevant sectors, especially the tax authority, to streamline operations and provide the best possible service to taxpayers.
After successful pilot implementations of electronic and automated refund payments at selected units, the Treasury plans to roll out these systems nationwide, ensuring safe, smooth, and convenient refund processes.
Alongside these efforts, the central State Treasury has instructed specialised departments to revise procedures, optimise software systems, and upgrade technical infrastructure.
These changes aim to shorten processing times for electronic PIT refunds and enhance the performance of treasury applications—ultimately enabling same-day processing of refund orders received from tax authorities. These upgrades also prepare the State Treasury to better serve both individual and corporate taxpayers in future refund operations.
