Implementing the direction of the Prime Minister in Official Dispatch No.96/CD-TTg dated 26 June 2025, Viet Nam Post Corporation (Viet Nam Post) has proactively arranged human resources to support the People’s Committees at the commune level in receiving and returning results of administrative procedures, ensuring stable, smooth, effective and continuous operations 24/7 immediately after the administrative unit arrangement.
Accordingly, Viet Nam Post has established a Steering Committee to perform tasks at the Corporation level and provincial/municipal post offices; developed a master plan for nationwide implementation and updated, inspected and evaluated the implementation in each commune; continued to organise support and guidance for people to perform online public services; Receive dossiers and return administrative procedure settlement results at post office service points located in the centre of the old commune/ward, far from the public administrative service centre of the new commune/ward to facilitate people and businesses; arrange sufficient staff, equipment and means to return administrative procedure settlement results to people at the requested address, and at the same time transfer dossiers between communes/wards to administrative procedure settlement agencies and vice versa.
Viet Nam Post identified this as a political task, and it is necessary to prioritise mobilising the best human resources to be ready to coordinate and best implement the tasks assigned by the Government.
On the first day of implementation, the Corporation organised inspection teams to arrange postal staff to support public administrative service centres in more than 700 communes, equivalent to 25% of the communes nationwide, to ensure the quality of service to the people.
The Corporation has arranged 8,000 officers and employees to participate in supporting the reception of documents and returning results of administrative procedures at the People’s Committees at the commune level, of which 3,340 staff are arranged to support 3,321 People's Committees of communes/wards/special zones; 3,321 postmen to return results to people; nearly 1,400 people are on duty ready to support when tasks arise at the People’s Committees of communes/wards/special zones.
General Director of Viet Nam Post Corporation Chu Quang Hao said: 100% of employees participating in supporting the reception of documents and returning results of administrative procedures at the People’s Committees at the commune level have been trained by the Corporation and provincial and municipal post offices, ensuring sufficient capacity and expertise to support people. Viet Nam Post also prepared equipment, vehicles, uniforms, infrastructure, and is ready to coordinate with local authorities to receive documents and return results of administrative procedure settlement.
Postal staff at commune-level public administrative service centres will perform the following tasks: guiding people and businesses to prepare documents for administrative procedures; supporting and guiding people to submit online public service documents; digitizing documents; returning results of procedures to people and businesses; transferring documents between commune and ward public administrative service centres and related units in handling administrative procedures; receiving requests, feedback, and complaints from people regarding the handling of administrative procedures, etc.
Before performing this task, Viet Nam Post had many years of experience in the field of public administrative services. Since 2018, the Corporation has deployed online public service support at service points; Since 2021, implementing Decision No.468/QD-TTg, Viet Nam Post has coordinated with the People’s Committees of localities to arrange more than 600 employees to guide, receive, digitise records, and return results of administrative procedure settlement at one-stop-shop departments at all levels.
With more than 13,000 service points nationwide, the Viet Nam Post network has become an “extended arm” in implementing administrative reform, connecting people and the government, contributing to building a modern administration that is close to the people and serves the people.
Since 1 July, MobiFone Telecommunications Corporation has coordinated with the Public Administration Service Centres in several provinces and cities across the country to officially deploy the operation of the Information System for handling administrative procedures according to the two-tier local administration model.
Recently, MobiFone has participated in the implementation of the Administrative Procedure Information System in Hanoi and Thai Nguyen cities. This system can fully meet the needs of administrative procedure settlement of provinces, cities and ministries and branches according to the new model.
In the context of promoting online public services, reducing contact, reducing procedures, reducing people, reducing intermediary levels, MobiFone’s implementation activities contribute to the effective operation of the two-tier local administration apparatus, in line with the spirit of Resolution No. 57-NQ/TW dated 22 December2024, of the Politburo on the development of science, technology, innovation and national digital transformation.
One of the highlights is the development and provision of modern public service products, applying advanced technology, effectively serving the national public administration.
The implementation of the Administrative Procedures Information System according to the two-level local administration model brings many practical benefits to people, businesses, agencies and organisations in provinces and cities. The system helps connect and synchronize the processing procedures between the provincial and commune/ward levels, improving the efficiency of management, supervision and operation.
Thanks to the application of technology, localities can save operating resources, minimize overlap, increase transparency and control the progress of handling records. At the same time, comprehensive digitalization also helps improve service quality, clearly demonstrating the role of digital government in serving people and businesses.
For people and businesses, this model creates a convenient, transparent and economical public service experience. Through the online platform, people can conveniently carry out administrative procedures, easily monitor the progress of document processing in real time, and minimize costs and waiting time. This is an important step in building a modern, friendly, efficient, and people-canteredadministration.
MobiFone Telecommunications Corporation - a defence and security enterprise under the Ministry of Public Security - is committed to continuing to effectively deploy the Administrative Procedure Information System according to the two-level local administration model, ensuring the best service for national public administration activities, operating safely, smoothly, and user-friendly. This is not only an important political task but also the responsibility and mission of MobiFone in the process of building a modern, transparent, and people-serving administration, contributing to the successful implementation of the national digital transformation goal.
