The list of 79 national shared digital platforms provides a foundation for restructuring investment in digital systems and improving their connectivity and utilisation. The principle of "building once, using many times" aims to save resources and minimise fragmented investment.
However, inclusion on the list does not necessarily mean that a platform is ready for use. Effective shared operation requires unified standards, high-quality data and clearly defined responsibilities.
The 100-day action plan to address digital transformation bottlenecks requires agencies responsible for shared platforms to review their current status and develop or adjust implementation plans accordingly.
According to the National Digital Transformation Authority under the Ministry of Science and Technology, some platforms have existing plans that have yet to be reviewed, while others still lack implementation plans. Systems already in operation must also be assessed against the criteria for national shared digital platforms to determine whether upgrades are needed. Clear implementation roadmaps are essential to enabling agencies, particularly local authorities, to coordinate proactively and avoid overlapping investment.
Once implementation plans have been issued, the agencies responsible must clearly publish information on each platform's scope, intended users, operational processes, services, functions and features. This will help other agencies identify which tasks the platforms can support, facilitate coordinated use and minimise duplication of investment. The Ministry of Science and Technology will consolidate and publish these documents while monitoring and urging implementation.
Prioritising shared platforms should begin with a comprehensive review of existing systems. Systems that are operating effectively should be retained, standardised and connected, while fragmented or overlapping systems should be integrated, consolidated or upgraded according to appropriate roadmaps. Before proposing any new investment, agencies should assess whether existing shared components can meet their requirements. This approach will help conserve resources and ensure service continuity, particularly in localities following administrative restructuring and consolidation.
Data quality is crucial to the effective utilisation of shared platforms. Even interconnected systems will struggle to deliver results if their information is inaccurate, outdated or insufficiently standardised.
The requirement for data to be "accurate, complete, clean, up to date, consistent and shared" must therefore be translated into clearly defined day-to-day responsibilities. It is necessary to identify the agencies responsible for creating data, the units tasked with updating it, and the focal points responsible for quality control and correcting discrepancies.
By the end of September, the Ministry of Science and Technology had connected all seven of its databases to the National Data Centre. Of these, six had completed data cleansing and the synchronisation of historical records, meeting the minimum target of 80%.
This achievement provides a foundation for data access, sharing and reuse, reducing the need for citizens and businesses to repeatedly submit the same information. Such data must now be put to practical use in processing administrative applications and supporting daily management and operations.
For public services, meaningful improvements must extend to the underlying administrative procedures. Simply moving forms online while retaining unnecessary steps will do little to improve convenience for users.
The Ministry of Science and Technology has completed its Administrative Procedure Processing Information System, which has been integrated and synchronised with the National Public Service Portal. It has also selected five frequently used administrative procedures for further process redesign, with the aim of simplifying requirements, reducing the number of steps and enabling data reuse. Effectiveness must be assessed through service quality and actual user experience.
The Ministry of Science and Technology has published a national standard for user experience quality in online public services. It will also develop and operate the National Digital Architecture Management System, together with a set of indicators, assessment methods and compliance monitoring mechanisms.
Assessment data will be collected automatically from existing systems, reducing manual reporting and enabling real-time monitoring of results. Putting shared platforms into effective operation requires close coordination between the agencies responsible for managing them and those using them.
Each task must have a clearly designated lead agency, participating units, deadlines and expected deliverables. Heads of agencies must directly oversee implementation and take responsibility for progress and quality.
The requirement that responsibility must not be delegated entirely to information technology units underscores this accountability.
From October 10 until the conclusion of the intensive implementation campaign on November 30, priority should be given to standardising data, finalising implementation plans for shared platforms and developing tools to measure user experience.
After the campaign, efforts must continue to standardise data, monitor service quality and ensure that shared platforms are effectively used in daily operations. The results must be tangible: citizens should have to provide less information and paperwork, while government agencies should be able to process administrative procedures more efficiently. Such improvements will help strengthen public confidence in digital transformation.
