The national flag carrier is seeking to provide online check-in services at all domestic airports where it operates flights to/from as part of an effort to promote itself as a digital airline and improve customers’ experiences and convenience.
To save time and avoid long queues at airports, those flying with Vietnam Airlines can self check-in for their flights using either the carrier’s website (www.vietnamairlines.com) or mobile app 1-24 hours prior to departure.
About 55 percent of passengers opt for the self-services at major airports like Noi Bai, Tan Son Nhat and Da Nang, according to Vietnam Airlines. The figure is over 30 percent at small airports.
