Expectations for national job exchange platform

At the recent launch ceremony of the National Job Exchange Platform, Minister of Home Affairs Do Thanh Binh emphasised: “Putting the National Job Exchange Platform into operation marks an important milestone in the roadmap for modernising and digitally transforming the labour and employment sector.”

The systematic development of the platform commenced in May 2025, with rigorous testing in terms of technology and information security. The system now meets requirements for data connectivity and interconnectivity and is ready for operation.

“The National Job Exchange Platform is an important digital infrastructure that ensures the labour market operates smoothly and transparently while remaining in line with market mechanisms, connecting supply and demand,” Binh affirmed.

An official channel for a dynamic market

This message also lays the foundation for a new approach: not only digitising employment services but also building a labour market governance mechanism based on centralised, interconnected, and reliable data. However, for these expectations to become reality, the decisive factor remains the synchronous participation of localities and the business community.

From a local experience, Deputy Head of the Ho Chi Minh City Department of Home Affairs Luong Thi Toi noted that the National Job Exchange Platform is an important step forward in modernising the labour market information system, contributing to improving state management capacity and providing a practical tool for both people and businesses.

Currently, Ho Chi Minh City has more than 7.5 million workers, over 300,000 enterprises and more than 500,000 individual business households, along with 59 export processing zones and industrial parks. Recruitment demand remains high, while requirements for workforce quality are increasingly stringent, particularly in high-tech services, logistics, and finance.

The city has organised hundreds of job transaction sessions each year, introducing job opportunities to hundreds of thousands of people. However, these efforts have not met the demands of such a large and dynamic labour market.

In this context, the National Job Exchange Platform is expected to become an official information channel, helping workers to access suitable job opportunities more quickly and transparently, while helping businesses to reduce recruitment costs and expand their pool of candidates nationwide. Notably, it also provides management agencies with tools for forecasting, policy-making aligned with reality, and supporting retraining and career transitions.

A representative from the Ho Chi Minh City Department of Home Affairs proposed the need to complete mechanisms for data interoperability between central and local levels; strengthen the capacity of employment service systems, especially advisory and labour market analysis teams; and promote the participation of enterprises and training institutions in updating information and coordinating training based on demand.

At the same time, adequate attention should be paid to vulnerable groups such as the unemployed, workers undergoing career transitions, and those in the informal sector — a large proportion of the city’s workforce — to improve job connection quality and ensure social security in the area.

Transparency — the foundation of market trust

From a business perspective, Ko Tae Yeon, Chairman of the Korean Chamber of Commerce in Viet Nam (Kocham), stated that the launch of the National Job Exchange Platform is not only the introduction of a technological platform, but “an important starting point” for Viet Nam’s labour market and employment service system.

Currently, Kocham represents more than 10,000 Korean enterprises investing in Viet Nam in the sectors of manufacturing, logistics, services, and information technology. According to Ko Tae Yeon, human resources are not just about recruitment but are directly linked to product quality, delivery schedules, and long-term investment plans.

However, in reality, businesses face many challenges such as difficulty in finding suitable personnel at the right time, high labour turnover, and challenges in retaining workers after training; and persistent mismatches between supply and demand as workers struggle to access accurate information, while businesses lack effective connection channels.

To improve matching between enterprises and workers, reduce imbalances and enhance market transparency, the Kocham representative suggested that the platform should classify data in detail by industry, skills, experience, and region; strengthen linkages between localities; and connect with vocational training systems to ensure an appropriate workforce supply.

More importantly, if operated effectively and built on reliable data, the National Job Exchange Platform will not only support recruitment but also contribute to improving labour policies at the national level, becoming a sustainable bridge between businesses and employees.

It can be seen that expectations for a transparent and efficient job exchange platform are not only the aspiration of management agencies but also a practical demand from local authorities and the business community. When trust is built on a foundation of reliable data and synchronous coordinated mechanisms, the National Job Exchange Platform will create job opportunities while also contributing to improving workforce quality, ensuring social security, and promoting sustainable socio-economic development.